Information about your first appointment with Mr Teale
- Bring with
you a note of any medications (or the medications themselves) either prescribed
or over the counter including any homeopathic or herbal remedies you are
using. It will aid in assessing your condition and in reaching a correct
diagnosis.
- On the first
visit I will take a detailed case history including a full medical history.
Then, depending on the location of the problem I will usually want to make a
full examination of the spine or the region where there is pain. This may
involve undressing to your underwear. A gown can be provided if you wish. You
are welcome to bring a friend or relative with you into the treatment room if
it makes you feel more comfortable. Please note that the case history taking
and examination will take up most of the time on the first visit.
- At the end of
the first consultation/examination a detailed explanation of the diagnosis and
proposed treatment will be given to you. Please do not hesitate to ask any
questions on anything that you do not understand about the proposed treatment.
- The current
fees are £38 for your first visit and £33 for subsequent visits, which will
normally last for approximately 25 minutes. However, please note that these
appointment lengths may vary as some conditions need extra time and some
require less time. The important point to remember is that your osteopath aims
to achieve the maximum benefit for your condition during each treatment session
and the fee reflects your osteopath’s experience and decision on each occasion.
- If you have
medical insurance, you are expected to settle the bill for each visit yourself
and you will be given a receipt so that you can reclaim the fee from your
insurance company. Payment can be by cash, cheque or bank transfer. We do not
use a card machine.
- If for any reason you decide not to take up this
appointment, please call as soon as possible to cancel as we can then give it
to another patient. If you cancel with less than 24 hours’ notice, then the clinic’s policy is to charge £17.
Late Cancellation/ Failed Attendance Policy - If you need to cancel an
appointment, please call us on 01424 428754 and talk to us or leave a message.
This frees your appointment space immediately. Please do not cancel by email or
text message.
- Cancellation of an appointment with
less than 24 hours notice, usually means we are unable to re-allocate the time
to another patient. This leads to lost treatment time and longer delays for
appointments.
- In the first instance of a late cancellation
or failure to attend, we will give you the opportunity to rebook the
appointment. You will be reminded that we need 24 hours for any further
cancellations.
- In the second instance of a late
cancellation or failure to attend, you will be asked to pay a cancellation fee
of £17. Two or more missed appointments within a 12 month period, or failure to
pay a cancellation fee may result in us asking you to register with another
practice.
- We appreciate your understanding of
our late cancellation policy in helping to run an efficient appointment system.
We will always take exceptional circumstances into account, if the unforeseen
happens, and on the rare occasion you have to cancel at short notice.
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